Frequently Asked Questions
Everything you need to know about your pool supplies and orders.
Where does Pool Store Canada ship to?
We ship nationwide across all Canadian provinces and territories. Local delivery options are also available for customers in select metropolitan areas.
How long does shipping usually take?
Most in-stock items are processed within 1-2 business days. Shipping times typically range from 3 to 7 business days depending on your proximity to our distribution centers.
What is your return policy for pool chemicals?
For safety and quality control reasons, we cannot accept returns on opened pool chemicals. Unopened products in original packaging can be returned within 30 days of purchase.
Are your products covered by a warranty?
Yes, all major equipment such as pumps, heaters, and robotic cleaners are covered by the original manufacturer's warranty. We are an authorized dealer for all brands we carry.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer technical support for equipment installation?
While we provide detailed product manuals and basic troubleshooting, we strongly recommend that all pool heaters and electrical pumps be installed by a certified professional to ensure safety and warranty compliance.